Module 3 is already there and I’m a little behind schedule. My job is really challenging right now and I hope I’ll be able to keep up with the pace of this MOOC !
I hope module 3 will help me understand how one can act on someone’s satisfaction or expectations. I hope that by the end of this module I end up with a full range on tactics to apply according to customers’ characteristics.
In my every day life at work it should help me write in a more persuasive way and so satisfy and delight my users.
On a bigger picture I hope it will help me implement tactics to enhance retention and participation in our training programs.
Talk to you soon !